Last updated: July 2025
1 Introduction
Welcome to nustar g. These Terms and Conditions ("Terms") govern your access to and use of the nustar g website, mobile platform, and all associated services (collectively, "the Platform"). By creating an account, making a deposit, or placing any bet or wager on the Platform, you confirm that you have read, understood, and agreed to be bound by these Terms in full.
These Terms apply to all players who access nustar g from the Philippines or who are residents of the Philippines regardless of where they access the Platform. If you do not agree with any part of these Terms, you must not register or continue to use the Platform.
Nustar g is committed to providing a fair, transparent, and responsible gaming environment. These Terms are designed to protect players while ensuring the Platform operates with integrity. We have written them to be as clear and straightforward as possible — if anything is unclear, our support team is available 24/7 to assist.
Important: These Terms supersede all prior agreements, representations, or understandings between you and nustar g relating to the Platform. The most current version of these Terms is always available on this page.
2 Eligibility and Account Registration
2.1 Age Requirement. You must be at least 21 years of age to register for and use the nustar g Platform. This requirement is strictly enforced in accordance with Philippine gaming regulations. Nustar g reserves the right to request proof of age at any time. Accounts found to belong to players under 21 will be immediately suspended, all associated winnings forfeited, and any deposited funds returned to the original payment method where possible.
2.2 Geographic Eligibility. The Platform is intended for use by eligible residents of the Philippines. Players accessing the Platform from jurisdictions where online gaming is prohibited by local law do so at their own risk and are solely responsible for ensuring their use complies with applicable local laws.
2.3 One Account Per Player. Each individual player is permitted to hold one and only one active account on nustar g. Creating multiple accounts — whether under the same name, different names, or using different contact details — is strictly prohibited. Duplicate accounts are subject to immediate closure, and any balances held across duplicate accounts may be forfeited.
2.4 Accurate Registration Information. When registering, you must provide accurate and current information including your legal full name, valid Philippine mobile number, and a working email address. You are responsible for keeping your registration information up to date. Providing false or misleading information during registration is grounds for immediate account suspension.
2.5 Identity Verification (KYC). Nustar g is required to verify the identity of all players before processing withdrawals. You may be asked to provide a valid Philippine government-issued ID (such as a PhilSys card, passport, driver's licence, or UMID), proof of address, and documentation confirming your payment method. Failure to provide requested documentation within the specified timeframe may result in withdrawal delays or account suspension.
2.6 No Corporate or Third-Party Accounts. Accounts may only be registered and used by natural persons. Corporations, partnerships, and other legal entities may not register accounts. You may not allow third parties to access, operate, or place bets through your account.
3 Account Security and Responsibility
3.1 Password and Login Credentials. You are solely responsible for maintaining the confidentiality of your account credentials. Choose a strong password and do not share it with anyone. Nustar g will never ask for your password via email, SMS, or chat.
3.2 Unauthorised Access. If you suspect your account has been accessed without your authorisation, you must notify nustar g support immediately. We will investigate and may temporarily suspend the account pending the outcome. Nustar g is not liable for losses caused by unauthorised access where you failed to take reasonable steps to protect your credentials.
3.3 Device Responsibility. You are responsible for ensuring that any device used to access nustar g is free from malware and that your internet connection is secure. Nustar g is not responsible for losses arising from compromised devices or insecure connections that are outside our control.
3.4 Account Activity. All bets, deposits, and transactions made using your login credentials are deemed to have been made by you. If you believe a transaction was made fraudulently, contact support immediately with full details.
4 Deposits and Withdrawals
4.1 Accepted Payment Methods. Nustar g accepts deposits and processes withdrawals via the following Philippine-local methods: GCash, Maya (formerly PayMaya), GrabPay, Coins.ph, InstaPay and PESONet bank transfers (BDO, BPI, UnionBank, and other participating banks), and Visa/Mastercard debit or credit cards issued by Philippine banks. Nustar g reserves the right to add or remove accepted payment methods at any time with reasonable notice.
4.2 Minimum Deposit. The minimum deposit amount is ₱100 per transaction. There is no maximum single deposit limit, though individual payment providers may impose their own transaction limits.
4.3 Deposit Processing. Deposits via GCash, Maya, GrabPay, and Coins.ph are credited to your nustar g wallet instantly. Bank transfers via InstaPay are typically credited within minutes. PESONet transfers may take up to one business day.
4.4 Withdrawal Eligibility. To be eligible for withdrawals, your account must be fully verified (KYC completed). Withdrawals will only be processed to a payment method registered in your name that matches your nustar g account details. Withdrawals to third-party accounts are not permitted.
4.5 Withdrawal Processing Times. GCash and Maya withdrawals for fully verified accounts are processed in under five minutes under normal operating conditions. Bank transfer withdrawals are processed within one business day. Withdrawal requests for amounts above ₱200,000 may require additional verification and may take up to 24 hours to process.
4.6 Minimum Withdrawal. The minimum withdrawal amount is ₱200 per request. Nustar g does not charge withdrawal fees on standard transactions, though your payment provider may apply their own fees.
4.7 Funds Integrity. You confirm that all funds deposited into your nustar g account are from legitimate sources and are not proceeds of any unlawful activity. Nustar g complies with applicable anti-money laundering regulations and will report suspicious transactions to the relevant authorities as required.
Currency: All transactions on nustar g are denominated in Philippine Peso (₱). Funds deposited in other currencies will be converted at the prevailing exchange rate at the time of the transaction, and applicable conversion fees may apply.
5 Bonuses and Promotions
5.1 General Bonus Terms. Bonuses and promotional offers made available by nustar g are subject to specific terms and conditions published alongside each promotion. In the event of any conflict between these general Terms and promotion-specific terms, the promotion-specific terms take precedence for that promotion only.
5.2 Wagering Requirements. Unless explicitly stated otherwise in a promotion, bonus funds are subject to wagering requirements before they can be withdrawn. The applicable wagering multiplier will be stated in the promotion details. Wagering requirements must be met within the specified timeframe, after which any unused bonus funds will expire.
5.3 One Bonus at a Time. Only one bonus may be active on your account at any time unless the promotion explicitly states otherwise. Attempting to claim multiple bonuses simultaneously by using multiple accounts or circumventing promotional restrictions is a violation of these Terms.
5.4 Bonus Abuse. Nustar g monitors accounts for patterns consistent with bonus abuse, including but not limited to: exploiting mathematical advantages in bonus structures, coordinating bets with other accounts to guarantee bonus outcomes, or placing wagers that violate bet-type restrictions during bonus periods. Accounts found to be engaging in bonus abuse may have bonus funds forfeited and may be suspended.
5.5 Free Spins. Free spins awarded as part of a promotion are subject to game-specific and promotion-specific terms including the applicable slot title, the value per spin, and any wagering requirements on winnings generated from free spins.
5.6 Right to Modify or Withdraw Promotions. Nustar g reserves the right to modify, suspend, or withdraw any promotion at any time. In the event a promotion is withdrawn, players who have already opted in prior to the withdrawal will generally be permitted to complete participation, subject to nustar g's discretion.
6 Betting and Gaming Rules
6.1 Bet Acceptance. All bets placed on nustar g are subject to acceptance by the Platform. A bet is not confirmed until it has been accepted and a confirmation reference number has been issued. Nustar g reserves the right to decline any bet without providing a reason.
6.2 Minimum and Maximum Stakes. Minimum bet amounts are ₱5 for slot games and ₱100 for sports and live casino table games. Maximum bet limits vary by game, market, and account tier. Current limits are displayed in the game or bet slip interface before you confirm a wager.
6.3 Errors and Obvious Mistakes. Nustar g takes reasonable steps to ensure that odds and game parameters are accurate. In the event of a manifest error — including but not limited to clearly incorrect odds, software malfunctions, or pricing errors — nustar g reserves the right to void the affected bets and return stakes to player accounts.
6.4 Disconnections. Nustar g is not responsible for losses caused by internet disconnections, power interruptions, or device failures that occur during active play. The Platform records the last confirmed game state, which will be used to determine the outcome in the event of a disconnection.
6.5 RNG and Game Integrity. All slot and RNG-based games on nustar g use certified random number generators and have independently verified RTPs. Sports betting odds reflect current market conditions and are not guaranteed to represent true probability.
6.6 Sporting Event Settlements. Sports bets are settled based on the official result declared by the relevant governing body. In the case of the PBA, the official result as declared by the Philippine Basketball Association is used. Nustar g's decision on settlement matters is final.
7 Prohibited Conduct
The following conduct is strictly prohibited on nustar g and may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities:
7.1 Registering more than one account or assisting others in circumventing the one-account-per-player rule.
7.2 Providing false or misleading information during registration, verification, or any interaction with the Platform or its support team.
7.3 Using the Platform to launder money or process funds derived from criminal activity.
7.4 Exploiting software bugs, glitches, or vulnerabilities to gain an unfair advantage. Any such advantage gained must be reported to support and will be reversed.
7.5 Using automated bots, scripts, or any software designed to interact with the Platform in an automated manner without explicit written approval from nustar g.
7.6 Engaging in collusion with other players, whether to manipulate casino game outcomes or to coordinate sports betting activity for guaranteed returns.
7.7 Threatening, harassing, or abusing any nustar g staff member or other player, whether through the Platform's communication channels or any other means.
7.8 Attempting to reverse-engineer, decompile, or otherwise access the source code or proprietary infrastructure of the Platform.
Note: Nustar g employs monitoring systems to detect patterns consistent with prohibited conduct. Players found to have engaged in prohibited conduct will not receive prior warning before account suspension in cases where the conduct poses an immediate risk to Platform integrity or other players.
8 Account Suspension and Closure
8.1 Voluntary Closure. You may request to close your nustar g account at any time by contacting support. Upon receiving a closure request, nustar g will process any eligible withdrawal of remaining account balance to your verified payment method before closing the account.
8.2 Closure by Nustar G. Nustar g reserves the right to suspend or permanently close any account at its sole discretion, with or without prior notice, in cases including but not limited to: breach of these Terms, engagement in prohibited conduct, suspected fraudulent activity, failure to complete KYC verification, or requirements imposed by applicable law or regulation.
8.3 Balance on Closure. In the event of account closure due to Terms violations or fraudulent activity, nustar g reserves the right to retain any balance in the account and to reverse previous withdrawals if they are found to have been made in connection with the prohibited conduct.
8.4 Self-Exclusion. Players who wish to take a break from gaming may request a cooling-off period or permanent self-exclusion through the responsible gaming tools in their account settings or by contacting support. Accounts under self-exclusion will be closed to gameplay for the duration specified and any reactivation requests before the exclusion period ends will not be accepted.
9 Intellectual Property
All content on the nustar g Platform — including but not limited to logos, trademarks, website design, game graphics, software, text, and promotional materials — is the exclusive property of nustar g or its licensed suppliers. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial gaming purposes only.
You may not copy, reproduce, distribute, publish, display, or commercially exploit any content from the Platform without prior written permission from nustar g. Unauthorised use of nustar g intellectual property will be pursued through all available legal remedies.
10 Limitation of Liability
10.1 The nustar g Platform is provided on an "as available" basis. While we make every effort to ensure continuous, error-free service, we do not guarantee uninterrupted access or that the Platform will be free from technical faults at all times.
10.2 Nustar g's aggregate liability to any player for any claim arising from use of the Platform shall not exceed the amount of real money in the affected player's account at the time the claim arises, except where prohibited by applicable law.
10.3 Nustar g is not liable for indirect, incidental, special, or consequential losses including but not limited to loss of profits, opportunity, or data arising from your use of the Platform.
10.4 Nothing in these Terms limits nustar g's liability for death, personal injury, fraud, or any other liability that cannot be excluded under Philippine law.
11 Responsible Gaming
Nustar g is committed to promoting responsible gaming. We believe gaming should be a form of entertainment — not a financial solution, and not something that causes harm. The following tools are available to every registered player at no cost:
Deposit Limits: Set daily, weekly, or monthly deposit caps directly from your account settings. Changes to lower limits take effect immediately; increases take effect after a 24-hour cooling-off period.
Loss Limits: Cap the amount you can lose in a defined period. Same cooling-off structure applies as deposit limits.
Session Time Limits: Set a maximum session duration. You will receive a warning before your session ends and will be automatically logged out when the limit is reached.
Self-Exclusion: Request a temporary cooling-off period (minimum 72 hours) or permanent self-exclusion. Permanent self-exclusion is irreversible for a minimum of five years.
If you are concerned that you or someone you know may have a problem with gambling, please visit our Responsible Gaming page or contact the PAGCOR Responsible Gaming helpline. Nustar g takes all responsible gaming concerns seriously and our support team is trained to assist.
Reminder: Players under self-exclusion must not attempt to open new accounts on nustar g. Doing so constitutes a breach of these Terms and any resulting account will be immediately closed.
12 Amendments to Terms
Nustar g reserves the right to amend these Terms and Conditions at any time. Where changes are material, we will provide at least seven days' advance notice via a notice posted on the Platform and, where applicable, by email to your registered address. By continuing to use the Platform after the effective date of any amendment, you accept the revised Terms.
If you do not agree with a proposed amendment, you may close your account before the effective date without penalty, and any eligible balance will be returned to you via your verified payment method.
13 Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from or related to these Terms or your use of the nustar g Platform shall be subject to the exclusive jurisdiction of the appropriate courts of the Philippines.
In the event of a dispute between you and nustar g, we encourage you to first contact our support team so we can attempt to resolve the matter directly and informally. This does not prejudice your right to pursue formal legal remedies.
14 Contact Information
For questions about these Terms and Conditions, or for any other matter related to your nustar g account, please reach out to our team:
General Support: support@nustarg.com — available 24 hours a day, 7 days a week including public holidays.
Responsible Gaming: rg@nustarg.com — for responsible gaming tools, self-exclusion requests, or related concerns.
Live Chat: Available inside your nustar g account. Average first response time is under 3 minutes.
